If the issue continues, please Contact Support.If you used Apple Configurator 2 to push the DEP Profile you will need to Prepare the device after the Restore. Restore the device using Recovery Mode.Follow the steps here to Assign your device to the correct DEP Token if the device is listed in Apple Business Manager but not MaaS360. If not, login to your Apple Business Manager Portal and check if your device is listed. Verify the Devices Serial Number is listed within the MaaS360 Apple Device Enrollment records (Devices > Enrollments > Other Enrollments Options > Apple Device Enrollment(DEP)).Follow the steps here if you need to Renew your DEP Token. Check your DEP Token and confirm it is syncing and not expired (Devices > Enrollments > Other Enrollments Options > Apple Device Enrollment(DEP) > Tokens > Tokens).Check if your APNs Certificate is Valid and up to date on both MaaS360 (Setup > Services > Mobile Device Management > APNs Certificate) and Apples Push Certificate Portal.Try setting up the Device on another Network.For more information, see Prepare an iPhone, iPad, or Apple TV manually in the Apple Configurator User Guide for Mac. During this process, the device is erased and all data is lost. The iPhone or iPad must be connected to a Mac using Apple Configurator, and Apple TV devices must be on the same Wi-Fi network and in close proximity to the Mac. This requires you to have the device in your physical possession. You can also supervise iPhone, iPad, and Apple TV devices manually by using Apple Configurator for Mac. Were upgraded to macOS 11 or later and the enrollment in MDM was approved by a local administrator account Mac computers are also supervised if they:Īre using macOS 11 or later and are enrolled in MDM using Device Enrollment or Automated Device Enrollment Mac computers with macOS 10.14.4 or later 0 Kudos Reply rkclimber Conversationalist 03-27-2022 02:34 PM Also make sure you have enough MDM licences. They use Automated Device Enrollment to enroll in a linked MDM solution: Invalid PKCS12 provided for Apple Configurator certificate So if Im interpreting this right, it all points back to the fact I am using a different MacBook pro to reset these devices. The following devices are supervised automatically when their serial numbers appear in Apple School Manager, Apple Business Manager, or Apple Business Essentials. Supervision generally denotes that the device is owned by the organization, which provides additional control over its configuration and restrictions. Authentication credentials and identity asset settings.Legacy interactive profile declarative configuration.Legacy profile declarative configuration.Subscribed Calendars declarative configuration.Google Accounts declarative configuration.Privacy Preferences Policy Control payload settings.Dynamic WEP, WPA Enterprise, and WPA2 Enterprise settings.Kernel Extension Policy payload settings.Extensible Single Sign-on Kerberos payload settings.Extensible Single Sign-on payload settings.Exchange Web Services (EWS) payload settings.Exchange ActiveSync (EAS) payload settings.Conference Room Display payload settings.Certificate Transparency payload settings.
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